At Essex Auto Group we have developed our customer care charters to ensure your complete satisfaction. In relation to aftersales, we aim to achieve the following goals
OUR AFTER SALES CARE COMMITMENT
Provide convenient and flexible appointments for routine maintenance, repair, Body/Paint rectification and Parts and accessory supply.
Acknowledge your arrival in Service Reception within an acceptable time frame and effectively note and interpret your requirements.
Provide price estimate prior to start of work and obtain your approval.
Service vehicle RIGHT FIRST TIME and keep you informed of progress.
Vehicle ready when promised - at agreed time (including paperwork).
A thorough explanation of work done and charges.
Price & Quality Promise: we will match any like for like written quotation in our locality or will refund double the difference.
We use only genuine parts, manufacturer trained technicians and our workshop quality is independently assessed via RAC inspections.
We will offer to arrange your ongoing transport needs including:
Free shuttle bus service
OR collection and delivery
OR low cost replacement vehicle
Comfortable waiting area with free drinks availability
Convenient toilet facilities including disabled facility
Parking assistance & handover of your vehicle on site
PLEASE REMEMBER - OUR AIM: YOUR COMPLETE SATISFACTION
Should we not gain your complete satisfaction on any aspect of your sales experience, please let our chairman and managing director know personally:
PHILIP J. MASKELL