Customer Commitments

Our Sales Commitment

To ensure confidence in what we do, our commitment to our customers must be visible at all times. That's why we have on display in all of our dealerships the following information displaying our guarantee of quality service at all times.


YOUR PURCHASE

To courteously acknowledge your arrival and provide assistance at your request.

To demonstrate interest and enthusiasm in your needs and, by listening, establish an advisory relationship.

To offer a proper vehicle presentation and test drive opportunity in a suitable vehicle best matched to your requirements.

Our Sales and Management team to provide you with thorough explanations, leading to a pleasant and non-pressured purchase experience.


THE DELIVERY

Using a formal checklist, our Salespeople will hand over your new vehicle to the highest standard.

Our Salespeople will illustrate the benefits of your free Smart Card membership. They will offer to introduce you to members of our Service/Parts team to provide reassurance that you will be cared for during your ownership of the vehicle.

The Salesperson will contact you within 7 days after delivery to ensure you are completely satisfied with the vehicle purchase experience.


PLEASE REMEMBER – OUR AIM: YOUR COMPLETE SATISFACTION

Should we not gain your complete satisfaction on any aspect of your sales experience, please let our chairman and managing director know personally:

email: pmaskell@essexautogroup.com

PHILIP J. MASKELL

CHAIRMAN/MANAGING DIRECTOR



Our Aftersales Commitment

At Essex Auto Group we have developed our customer care charters to ensure your complete satisfaction. In relation to aftersales, we aim to achieve the following goals.


OUR AFTERSALES CARE COMMITMENT

Provide convenient and flexible appointments for routine maintenance, repair, body/paint rectification and parts & accessory supply.

Acknowledge your arrival in Service Reception within an acceptable time and note and interpret your requirements effectively.

Provide price estimates prior to start of work and obtain your approval.

Service your vehicle RIGHT FIRST TIME and keep you informed of progress.

Vehicle ready when promised at agreed time (including paperwork).

A thorough explanation of work done and charges.

Price & Quality Promise: we will match any like-for-like written quotation in our locality or will refund double the difference.

We use only genuine parts, manufacturer-trained technicians and our workshop quality is assessed independently via RAC inspections.

We will offer to arrange your ongoing transport needs including:

  • Free shuttle bus service
    OR collection and delivery
    OR low-cost replacement vehicle
  • Comfortable waiting area with free drinks availability
  • Convenient toilet facilities including disabled facility
  • Parking assistance & handover of your vehicle on site


PLEASE REMEMBER – OUR AIM: YOUR COMPLETE SATISFACTION

Should we not gain your complete satisfaction on any aspect of your sales experience, please let our chairman and managing director know personally:

email: pmaskell@essexautogroup.com

PHILIP J. MASKELL

CHAIRMAN/MANAGING DIRECTOR