Accident Repair Centre
Welcome to the Essex Auto Group Accident Centre
Accidents Can Be Stressful...
Any accident is traumatic enough without also having to have your vehicle repaired after the event. One call to us can relieve this burden.
You can be sure that from your first contact with us to get an appointed estimate or to arrange a recovery, we'll be considerate, helpful and efficient.
Once our vehicle assessor has created the estimate you can then decide whether it will be an insurance claim, a third party claim or a private claim.
No matter what make or model of vehicle you own, or which insurance company you use, Essex Auto Group can have you back on the road as quickly as possible - with the minimum of fuss.
Peace of mind steps;
- We will provide you with a replacement vehicle (subject to your insurance terms & conditions)
- An experienced estimator will examine your vehicle in great detail upon arrival to provide a fair and reasonable quote for the work to be carried out
- An in-depth, fully itemised appraisal will be prepared using the latest visual imaging systems
- On approval; our highly trained technicians, panel beaters & paint sprayers get to work on your vehicle
- Using computerised jigs and welding equipment, we ensure your vehicle is repaired and restored back to Factory Standard
- Your vehicle is then given a final check with a courtesy wash and vacumn.
Frequently Asked Questions
How long will the repair take?
Due the nature of body repairs most repairs have a minimum duration of 5 days. Any quotation for repair duration is subject to change and will always be dependent on replacement parts availability.
Do I need to pay anything?
If we are repairing your vehicle based on a private estimate, payment will be due on completion of the repairs.
If we are repairing your vehicle on behalf of your insurers we are required by them to collect any policy excess payment prior to releasing the vehicle to you (we will advise you of any excess payments required before and during the repair)
NB: If you are VAT registered you will be liable for the VAT element of the repair.
Do I get a Courtesy Vehicle?
Depending on your contract of insurance, some companies require us to supply a courtesy vehicle, we will advise you of this, and we will require to see your driving license (original not copies and both parts are required if a photo type license)
We are only obliged to provide small vehicles. If this is not satisfactory please contact / liaise with your insurers. If you are not entitled to a courtesy vehicle we can put you on to a local hire Car Company where you will benefit from preferential rates.
Is the work guaranteed?
Yes - we guarantee all of our workmanship for 12 months and are happy to discuss any concerns you may have about your repair be it private or via your insurance.
Any other questions?
If you need any more information, please feel free to call our ARC Reception Team, who will be only too pleased to assist you.
01268 906077
