"It’s very easy to complain these days, but rarely do people take the opportunity to say thank you or praise someone when they receive great service. I like to think that I’m different, and that’s the point of this e-mail. I’m a motoring journalist, and editor of Diesel Car Magazine, which I’m sure you’ve heard of. This morning, I had someone reverse into the front of the Volvo XC60 that I was testing. There was moderate damage, but the car was driveable, but I was more concerned that there was a puddle of water under the car. I was 99% sure that it was the washer bottle that had been cracked in the impact, but wanted to make sure. So I drove across to Essex Auto Group Volvo in Billericay to see if someone had a few moments to put my mind at rest, and confirm that for me. The two people that I spoke to – the guy on the service reception, and the technician – couldn’t have been more helpful (Unfortunately, I didn’t catch their names – I think the technician’s surname might have been Puffett). I waited less than two minutes for someone to crawl underneath and confirm my thoughts. So I just wanted to pass on my thanks to both the service advisor and technician, and to you for running a company that makes sure that there are people on hand in your dealerships that very much have a ‘can do’ attitude. It is quite rare these days in my experience. Now, if there is an internal way of recognising them both for the excellent customer service that they provided, I wonder if you would consider doing so. Thanks again for providing a great customer service experience. Regards Ian Robertson Editor Diesel Car Magazine "

"Ongoing experience I dropped my car in for repair and service on the 27th October I enquired on the 27th to be advised that they had found a couple of additional faults which would mean that the car would not be completed that week i asked for them to give me an update on the monday, so i could make alternative transport arrangements for them never to call. I called them that evening and left a message for them to call back, Nothing!!! I appreciate they are busy and the car may be taking a long time to repair, this i dont have a problem with.but i feel that keeping a customer advised on the progress is not to much to ask."

"I would just like to say how pleased i was with my purchase of my car the service was first class and the staff were a credit to the company Thank you."

"Happy with the service I received at the Rayleigh branch. My Ka was having a service but not a while you wait appointment. Beth Thomson sorted out a lift home with one of your drivers, sorry I cant remember his name but he was very friendly. The car was done later that day."

"I would like to pass on my grateful thanks to Beth and the team at Rayleigh. My bonnet wouldnt stay closed and needed a new cable, with a long drive up to Yorkshire to get my three bridesmaids to a family wedding the team managed to secure the bonnet during a very busy time for them. My thanks and gratitude for a job well done. "

"I had my fog lamp replaced and car valeted on Saturday 13 August at Rayligh. At time of checking in my car I enquired about stickers for headlights when driving aboard. The lady was very helpful and said she would print the information off fro your system regarding this. Upon collecting my vehicle the printouts were available, but not overly clear. A mechanic came out to assist with showing me where and how to access the switches in the headlights. He spent about 15 mins with me and was extremely helpful. So this is a thank you for the extra time and care taken by the Ford team - excellent customer service which is often not complimented. Please pass on my thanks to the team members, who unfortunately I did not take their names. My number plate is EJ59 VBF - to assist with tracking down the helpful employees."

"Took my Mondeo in to Rayleigh on Wednesday for 2 new tyres under waranty. The service department were ready for my car and had it back to me within the hour stated. I was also given a cup of tea and a paper to read while i waited. I could not fault the service given and the car is like new again."

"I would like to thank Roger Pacey at the Billericay office for his excellent service regarding my purchase of an XC90. I found him very professional and a pleasure to deal with. "

"Had a serious problem with my Kia Soul ... contacted Kent Elms ... within 24 hours the problem was solved ... My contact Joe Englebright was excellent ... ive dealt with Joe a few times and have been impressed ... he keeps deadlines and explains problems clearly and honestly ... excellent job ... Thank you eag and Joe ... Regards J Harding"