Ford Accident Management

Ford Accident Management is a free service for all Essex Ford customers, whatever the age of their vehicle.

Available 24 hours a day, 7 days a week, 365 days a year, Ford Accident Management will provide you with a free service from the time you have an accident to the moment you collect your repaired Ford.


We will...

  • Recover your vehicle where it cannot be driven, free of charge
  • Provide you with a free courtesy car – even if it's not included in your insurance policy, even if you were at fault
  • Liaise with your insurance company to process the claim and have repairs approved
  • Complete your claim form
  • Ensure your vehicle is repaired at a Ford Accident Repair Centre
    • Only Ford genuine parts will be fitted
    • Only Ford-trained technicians will work on your car
    • Your Ford panel warranty will be maintained

To download the app, please visit the mi.Ford website.


You won't have to...

  • Remember all your details when you phone
  • Worry about looking for the number
  • Provide all the information to the call handler as this will be sent to them from the app automatically

In the event of an accident, phone Ford Accident Management first on 0800 587 3673.