Essex Auto Group makes every effort to maintain its dedication to retailing excellence for our customers in all aspects of our services and we constantly strive to 'do it even better for you' by going the extra mile. After 26 years of business in Essex, we have proved that we are here to provide the very best service we can, so that customers come back time and time again.
However, even with the best relationships, sometimes there are disagreements.
Auto Group is your first port of call should you feel that anything has
gone wrong with the service that we provide to you. By filling in and
submitting the form on this page, you can leave an enquiry and we will
then attempt to resolve your issue as soon as possible.
After 1st October 2015, if a customer has a legally justifiable and Essex Auto Group-approved reason for rejecting their new vehicle within the first 30 days of ownership, a refund will be given without undue delay.
Essex Auto Group will action any agreed refund once the customer is able to recover the V5C registration certificate (log book) from the DVLA and can then hand it over to Essex Auto Group.
If you feel we have not resolved your issues, you may like to know that Essex Auto Group is subscribed to the Motor Industry Codes of Practice for New Cars and Service & Repair. The Chartered Trading Standards Institute and Motor Codes (a self-regulatory body for the automotive sector) are partners, providing these Government-backed codes of practice for garages.