From 1st January 2017, Essex Mazda's Sales Department has moved to Kent Elms Corner in Southend into a new purpose-built dealership where you can view the full Mazda range in a new, relaxing environment which is just a 10-minute drive from Rayleigh, soon to include the exciting New Mazda MX-5 RF convertible hardtop from 4th March.
From 1st February 2017 Essex Mazda's fully manufacturer-trained technicians will also move to Southend to offer Mazda-approved servicing and repairs at the new showroom. Customers come to Essex Mazda from far and wide, so they have invested in the most up-to-date facilities and initiatives for Mazda-approved sales, servicing, parts and repairs to build on the high standards of customer service previously experienced at the family-owned, 13-year-old dealership at Rayleigh Weir near Benfleet and which continued to be experienced at the nearby Accident Repair Centre at Pipps Hill.
Although the Kent Elms dealership is already renowned for the convenience of its location and quality of automotive work, it doesn’t mean that customers have to pay a premium for a premium offering. With free pick-up and collection for servicing work, a free car wash after every service, complimentary tea and coffee, and MOT-while-you-wait appointments, it’s clear that clientele get amazing value for money as they insist on “doing it even better” than the competition.
Essex Mazda.com is also central to their customer-focused service. The site acts as a portal for drivers to get a complete view of our products, services, repair work, new and used car offers, and aftersales offers (including their current 30-point Winter Health Check covering tyres, brakes, steering, suspension, fluid levels and electrics for peace of mind). Just some of the handy, new features on the site include online service bookings, online car valuations, and integrated social media platforms.
Customers looking to buy a new or used car can explore the entire Mazda range through the website and ‘build’ their ideal car, before using the online finance calculator to work out the best deal to suit their needs. Essex Mazda use trustworthy, independent reviews on their website, so you can read what people just like you think of their service and vehicles – a whopping 95% of customers said they would buy from them again, praising their helpfulness and attention to detail.
Meanwhile, customers can also benefit from increased warranty cover, with protection for in-car entertainment and Bluetooth® connectivity equipment, providing cover in case of unexpected repair costs when purchasing an approved Mazda used car. In fact, the Mazda Approved Used Car programme also includes cover for a comprehensive list of MOT test items, as standard, for customers having their MOT carried out at an Authorised Mazda Repairer, providing they maintain their vehicle in line with the manufacturer’s servicing schedule.
Essex Mazda also offers a free feature with all checks that lets you see a video created by the technician working on your car highlighting any issues that may need attention. A link to this video is emailed to you to view, so that you can make fully informed decisions and have peace of mind.
Existing customers who have their Smart Loyalty Reward Card will see their benefits unaffected in the move, including access to a courtesy car, while-you-wait appointments, and collection & delivery. The Smart Card delivers more than £1,000 in collective rewards, meaning that customers who are shopping around for a deal on a new car can benefit from even more than great value.
They really do offer everything a proud Mazda owner could want, conveniently under one roof. For more information visit the dealership at Kent Elms in Southend!