Meet Our Motability Specialists

Group Motability Manager

Mark Packer

I have been with Essex Auto Group for 13 years and have always considered that the Motability programme is crucial to improving the lives of many disabled customers.

Customers can contact me any time prior to and after vehicle delivery for any problem, our service to the customer does not simply end on delivery. We know the Motability systems and option availability programme inside and out, which allows us to provide accurate details and very good advice.

I believe we can do it even better for you because we never put a customer under pressure to get an order, we always ensure a test drive is given to make sure the car is correct and each salesperson will follow their delivery through and deliver the car personally.



Billericay Specialist

Adrian Burge

I have been with Essex Auto Group for 9 years and Motability was something new to me until I trained as a Motability Specialist. I get a great sense of achievement knowing that someone is relying on my guidance to get them a car which can keep them mobile and improve their life.

I believe we can do it even better for you because of our company culture and customer commitments. We have years of experience and have award-winning customer service skills which come from taking the time to understand our customers and their needs.



Rayleigh Specialist

Ken Monerville

I have worked for Essex Auto Group for 8 years and am one of our resident Motability Specialists. I became involved with the Motability Scheme because I wanted to provide a useful and practical response to those that are struggling with meeting the demands of everyday life and being a Motability Specialist means that my job becomes more than just selling a car.

Often this can seem like a daunting experience, but my job ensures that my support helps those that may well have struggled resourcing and financing something that is paramount in providing much sought-after independence. I feel proud of being part of that process.

I believe we can do it even better for you because we take time to speak to our customers and give due consideration to any special requirements or Motability adaptions as well as resourcing the financial support that they will need.



Southend Specialist

Steve Olley

I have been with Essex Auto Group for eight years, three of which have been at the Kent Elms branch.

I was given the opportunity to look after Motability customers, which to me was an excellent opportunity to assist people with requirements that need to be looked after correctly with a professional, but courteous approach.

Choosing the correct car on the scheme is very important as every customer is different. I find ​the variation of this interaction with my customers most rewarding as it's not about the quick sale kind of culture and more about the individual and family needs.

I believe we can do it even better for you because quite often my customers tell me with a thank you card saying that it was the most enjoyable experience buying through us and therefore revisit us from time to time even for a coffee and a car wash!

Feeling special is so important and that's under our skin and in the air we breathe at Essex Auto Group.



Lakeside Specialist

Phil Wilson

I have been with Essex Auto Group for 5 years and when presented the opportunity to provide Motability vehicles I wanted to be involved as it was an excellent opportunity to meet and assist customers in what is a major decision in their lives.

It's always great when you help people who didn't think they would be entitled to a new car. You'd be surprised how many people don't know that they are entitled to a Motability car and think that there is a catch!

Many customers come in and are relieved to find that we don't have a hard sell culture here and that I am here to help, advise and take as much time as needed to ensure that the experiance is enjoyable and the customer gets the right vehicle for them and their lifestyle.

I believe we can do it even better for you because so many of my customers tell me! Seriously, our Motability customer base grows year on year and this is because we get so many referrals from previous customers. We take our time and we do it right, you can park easily (wow!) and we have fantastic showrooms, the best products, and the best people. Everybody loves to be treated special and have great customer experiences – you get that every moment and every day here.



Southend Specialist

Shaun Newman

My name is Shaun Newman, I have been with Essex Auto Group for 10 years, and have always considered that the Motability programme is crucial to improving the lives of many disabled customers. We take pride in delivering a first-class service for our Motability customers.

I look forward to your visit to see me at our Kent Elms branch.