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Copyright © 2013 Essex Auto Group - All Rights Reserved
Essex Auto Group is determined to ensure that all your personal data is treated in a transparent and responsible way.
Whilst we make every effort to ensure that the information contained in this website is accurate and current, we give no warranty or undertaking as to the quality, or freedom from error, of the contents of the website. The access or use by you of the contents of this website is entirely at your own risk.
Essex Auto Group is committed to protecting your privacy. This policy sets out how Essex Auto Group uses and protects any personal information that you give Essex Auto Group when you use this website. The information you provide to Essex Auto Group may be held by Essex Auto Group for the following reasons:
Tracking of Data
To communicate with you regarding products and services that we offer
To improve our products and services
To provide aggregate information and statistics for the purposes of monitoring website usage in order to help Essex Auto Group develop its services and website
Under the Data Protection act 1998, you may request details of personal information that Essex Auto Group holds about you. An official fee will be payable. If you wish to make a request, you should write to our Data Manager at the above address. If you believe that any information that Essex Auto Group holds about you is incomplete or incorrect you should write to the Data Manager to make him aware. Any information found to be incorrect will be corrected as soon as possible.
Third Party Links
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable directly or indirectly, for the (1) the privacy practices of such websites (2) the content of such websites, including (without limitation) any advertising, content products, goods, or other materials or services on or available from such websites or resources or (3) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources
How Your Data May Be Used
Data Treatment - Personal
There are sections of this website ("The site") that ask you to fill in some of your personal details, such as your name, address, phone number, email address.
Any information you provide will be securely held by the Essex Auto Group in accordance to the Data Protection Act 1998.
Your information may be passed to other departments within Essex Auto Group, who may wish to keep you up to date on other Essex Auto Group products and services, which we believe may be of interest to you.
If you do not wish your information to be used in this way, please ensure that you select "No" under the "Keep Me Informed" option displayed on the enquiry forms found on this web site.
Data Treatment - Technical
We may collect data about the type of web browser and operating system that you are using to access Essex Auto Group websites. This information is used only for statistical tracking of site use.
Data Treatment – Smart Card Specific
We are registered with the Office of the Information Commissioner and we will always treat your data in accordance with these guidelines.
Your details and information on the use of your card may be used to help us to understand our customers’ purchasing habits in order to improve our services. Unless you indicate otherwise, we may also use your details to send you news about our products and services that may be of interest to you and your family.
Your details will be shared with Loyalty Logistix Ltd who manage card data on our behalf. We may also share your details with other companies within our group and also occasionally with other parties such as printers handling our mailings.
Information about groups of consumers, without individuals being identified, may also be used and shared in order to enhance our services.
As part of our commitment to providing the best possible service to our customers we record all telephone calls.
This helps us to identify ways that we can provide you with a better service.
We Record Calls:
For staff training purposes, helping us to improve the quality of our customer service and to ensure the information we provide is consistent and accurate
- For reporting on the types and numbers of enquiries we receive so we can find ways to simplify our service to you, and to ensure we have an accurate record of your call which may be needed to support any transactions that take place over the phone and/or if there is a dispute.
We understand your personal information is important and we are committed to protecting your privacy.
Essex Auto Group store call recordings securely for up to 3 Months and destroy them after this period.
You can request access to and correction of the personal information we hold about you. Unless we have lawful reason for withholding this information we will provide you with access.
To access or update your personal information please call us on 01268 522744.