Auto Group has just been recognised as ‘Best UK Retail Group’ at The
2011 Automotive Management Industry Awards. This great achievement is
the industry’s affirmation and acknowledgement of the groups’ commitment
to providing its customers best in class retailing standards.
Receiving the award Essex Auto Group Managing Director and Chairman Philip Maskell said ““We’re ecstatic to be recognised as the best dealer group in the UK, especially in these difficult times, but even more satisfying is that our win is the industry’s highest acknowledgement that we deliver an exceptional all round performance and customer experience,”
“The key to our success lies in the hands of our 350 talented and loyal employees. Experienced, helpful, friendly and always willing to go that extra mile. Supported by a team of long serving senior managers who help to enhance their teams intrinsic qualities with regular training and coaching ensuring all customers receive a service that exceeds expectation and that they would recommend to anyone.
Maskell says “We have invested heavily in providing best in class retail
facilities, staff training, and industry leading marketing techniques
all of which have helped us to win this latest award.
The group has enjoyed a number of successes, winning 5 concurrent Customer Service Awards from Ford Motor Company, Best Dealer Group Website of the Year at CarDealer E-Awards, and now ‘Best Retail Group’ at the 2011 Automotive Management Awards.
Deputy MD Mike Brown said “This latest award means a lot to all of us, everyone works really hard to always deliver on the promises we make to our customers. We are very proud of all the team here at Essex Auto Group and this Automotive Management award recognises our continued drive to deliver long-term satisfaction to both customers and staff.
Behind the success of the Essex based retailer is a long-established team and finely tuned business processes that guarantee high results and focus on customer satisfaction. In fact, this dedication is borne out by the group enjoying one of the highest customer retention rates in the fiercely-competitive industry.
The awards referenced the reasons why Essex Auto Group had been chosen as the best of the best. Their performance not just in 2010 but over recent years, of continually over achieving manufacturer new car sales objectives, growing their sales penetrations of their customer marketing areas and having a consistently high ranking in the manufacturer’s Customer Satisfaction Index, were all cited as reasons for the group’s success.
Maskell went on say “I was immensely proud to tell our staff of our award and it’s a good feeling that their efforts have been officially recognised too. This is a great vote of confidence that our standards of customer handling are recognised as being up there with the best and that our customers clearly enjoy their experience when dealing with the Essex Auto Group.