Winners - Chairmans Award 2007
Exceeding Expectations Reaps Reward
Staff Essex Ford have received the highest possible accolade from the Ford Motor Company for their focus on customer service.
The teams at Essex Ford, Basildon, Billericay, Lakeside, Rayleigh and Southend have jointly gained the Chairman's Award, presented by Ford of Europe boss Roleant de Waard to recognise their outstanding efforts at keeping customers happy. Only a small number of Ford Motor Company's thousands of dealerships across the Continent receive it each year.
Group Chairman Philip Maskell, said the award from Roleant de Waard came as a result of staff scoring highly across all the dealerships' activities rather than in just one area.
"Virtually everyone involved in a car dealership has public contact so this is a mark of the high standards of all the people we employ that we have received this award," he added.
"No one person stands out in this so every individual in the 320 staff working for us is getting the same recognition. The motor industry frequently suffers a bad press but the Chairman's Award clearly demonstrates that we are better than many of the rest.
This is a time when all car dealers are competing against one another in a very tough market but Essex Auto Group customers can be assured that we will always look after them as our first priority. Ultimately, they are what drives our business.
"Ford now has a broad selection of models appealing to a wide range of motorists, with the new Fiesta & KA arriving to put us back at the pinnacle of the all-important supermini market.
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