Today's cars and vans are miracles of modern engineering. There is more computer technology on a standard family car than there was in the first rocket to land on the Moon!
We are looking for talented technicians, with dealership experience ideally – however, manufacturer training will be ongoing for the successful candidate. You will possess a relevant formal qualification (City & Guilds / NVQ Level 3) as a minimum requirement for this role. This opportunity is ideal for an individual who is looking to progress their career within a franchised environment, plus has the desire and ability to work to and achieve targets.
We are looking for individuals who possess the following attributes:
What You Can Expect
If you are successful, you can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary and an individual performance-related bonus. If you are interested in joining the most progressive team in the industry, please apply!
The key responsibilities of this role are as follows:
Customer Satisfaction: To take responsibility to achieve the highest possible customer satisfaction levels by providing a quality of service that means customers would not consider using our competitors.
Technical Knowledge: To maintain a high level of technical knowledge and ensure you are compliant with manufacturer training requirements.
Efficiency: To consistently maintain high levels of overall efficiency (hours sold vs. hours attended).
Quality: To uphold company and manufacturer quality standards and ensure all work undertaken meets customer expectations in relation to repairs carried out and to ensure repeat repairs are minimised.
Duty of Care: To ensure 100% compliance with the Vehicle Health Check process and that repair order write-ups are clear and concise specifying concern, cause and cure.
Standards: To maintain your work area, tools and equipment to a high standard and ensure you understand and comply with all Health and Safety regulations and that customer vehicles are appropriately protected while in our care.
At Essex Auto Group our philosophy is positive and simple – we want the best people on board to serve our customers and maximise revenues and loyalty. This supports our Group customer-facing pledge of 'Doing it even better for you!'.
We recognise that to do it right for our customers we must start by 'Doing it right for each other!'. That is why we have concentrated considerable time and financial investment in our general human resource development. We are fully committed to developing our people in order to achieve our aims and objectives.
We make our work environments positive, fun, and supportive places to be. You will find direct and open communication channels designed to measure performance, remove obstacles to success and – through comprehensive training programmes and day-to-day guidance – provide support to help you achieve your goals.
If you are interested in starting your career with Essex Auto Group, please apply by emailing your CV and a short note to firstname.lastname@example.org