Customer Relations Consultant

This long established dealer group are looking to recruit additional Customer Relations Consultants to join their Call Centre team based at Lakeside. This is a wonderful opportunity for the right individuals to gain entry into one of the UK’s most successful Dealer Groups and build themselves a lasting career.


We currently have two positions available in this department:

Inbound Customer Relations Consultant

The main aspect of the role is to answer the incoming aftersales calls and book the customer’s vehicles in at the relevant Service Department. You will also be required to process the online booking enquiries amongst other similar tasks.

The hours for this role are Monday - Friday, 8am - 5pm


Outbound Customer Relations Consultant

The main aspect of the role is to contact our aftersales customers by phone to provide a Service and MOT reminder and secure a booking at the relevant Service Department. You will also be required to process the online booking enquiries amongst other similar tasks.

The hours for this role are Monday - Friday, 10am - 7pm and alternate Saturdays 9am - 1pm


You will be joining a friendly team, responsible for talking to the dealerships aftersales customers and booking their vehicles into their Service Departments. You will work individually and as part of a team ensuring that customer expectation and their high standards of customer service are met.

The applicants will be polite, self-motivated and have the ability to work under pressure during busy periods. You will need to have a friendly personality with the desire to deliver the highest quality customer care. A good telephone manner is essential. You must be PC literate.

Please apply by emailing your CV and a short note to recruitment@essexautogroup.com

Ref: Customer Relations Consultant

Working hours Working Hours
Location Lakeside
Salary Competitive
Benefits Benefits
Closing date 30/09/2017