Service Advisor

Job Description

We are looking for a very talented individual to join our Service team at our new FordStore Rayleigh dealership. This role is crucial as you are the first point of contact for our service customers both face to face and over the telephone, therefore, excellent inter-personal skills are essential. You will be exceptionally organised to ensure the efficient booking and servicing of customer vehicles.

Key responsibilities:

Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that exceeds customer expectations every time

Maximising Profit per Customer Visit.

Product Sales: To actively and professionally promote all ancillary products to achieve targets set by your Manager every day.

Up Sell: To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.

Data Quality: To accurately and vigorously collect, manage and input all customer contact and vehicle data into our dealer management system to maximise the quality and content of the customer database.

Customer Follow-up: To maintain contact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed and their custom retained.

Be customer focused, have good literacy and numeracy skills as well as influencing and selling skills.

Person Specification

We are looking for individuals who possess the following attributes:

  • Target driven
  • Technical Knowledge
  • Team Working
  • Problem Solving
  • Time Management
  • Attention to Detail
  • Literacy
  • Communication Skills

About Us

At Essex Auto Group our philosophy is positive and simple – we want the best people on board to serve our customers and maximise revenues and loyalty. This supports our Group customer-facing pledge of 'Doing it even better for you!'.

We recognise that to do it right for our customers we must start by 'Doing it right for each other!'. That is why we have concentrated considerable time and financial investment in our general human resource development. We are fully committed to developing our people in order to achieve our aims and objectives.

We make our work environments positive, fun, and supportive places to be. You will find direct and open communication channels designed to measure performance, remove obstacles to success and – through comprehensive training programmes and day-to-day guidance – provide support to help you achieve your goals.


If you are interested in starting your career with Essex Auto Group, please apply by emailing your CV and a short note torecruitment@essexautogroup.com

Ref: Advisor

Working hours Working Hours
Location All Sites
Salary Competitive Basic Salary + Sales Commissions
Benefits Benefits
Closing date 30/06/2017