"Mazda 6 YD07LVJ - my vehicle has a problem with watrer which came from the hatchback locking when the hatc hback was opened. On a service on 25th April it was diagnosed that the centre stop lamp was leaking - the vehicle was returned to Rayleigh on 3rd May and the light etc was replaced at a cost of £125. On Saturday 19th May i opened the hatchback and decided to check the spare wheel - the spare wheel was discovered not secured and upside down in the bay and was sitting in atleast 2 inches of water. Now if the water was from the original leak and it was obvious that the spare wheel had been moved, then I would have assumed your engineer would have drained the water. So assuming that was the case, it appears that teh water leak is either in the same place - or elsewhere. If elsewhere then I gues the diagnosis was incorrect and I haev paid £125 when it was not the cause of the water. I will wait until the next rain and check and if water appears I will return the car to Rayleigh for this to be rectified. I went to Rayleigh service dept last Friday and asked if they could record this on the computer to be told no the computer only looks after bookings. l "

"I would just like to say how completely satisfied I was with the service I received at your dealership today, I found you to be honest, professional & dedicated to your customers and if only other dealerships would work to your standards. Congratulations, keep up the fantastic work from a very happy customer"

"I recently went to your Rayleigh centre to enquire about a new car. Having only recently passed my test, this was to be my first car. I was extremely impressed with the professionalism of your sales adviser Billy Twin. He went completely out of his way to show me the car and explain everything in great detail so there was no nasty hidden suprises. No question was a supid question to him. Billy went above and beyond his job role, he came to my place of work as he knew how busy i was so i could sign some documents, he then offered to pick us up to collect our car, which he cleaned himself, so i could have it ready before the weekend. I would like to thank him very much for making purchasing my first car a very easy and enjoyable experience. i cannot recommend them enough."

" To The Managing Director, EAG, I picked up my newly repaired Motability car today which had been off-the -road for over a month awaiting parts. It has been a very sad tale of if and when the parts would ever arrive. Its a C Max less than 1 year -old. The bright spot in all this was that I received a super service from your people over the past month. When it was apparent that I could nt have the car back soon, they instigated a replacement car for me with Motability, who have also been brilliant, and your staff have kept me up to date all the while. They also promptly moved over some modifications I need to have , specialist mirrors, from my car to the hire car and back again. They also arranged for the hire car to be picked up today when my car was ready. I have dealt with just about everyone in the Dept over the past month, but please pass on my special thanks to Sam, Dave, Luke, Colin (s) and others Regards Geoff Jones (Motability car with power steering failure) "

"Took my car in at 8.30am for Fords to find out if there was a fault with its performance, said they would have the car until 5pm. At 4.45pm I had not received any call to let me know if there was a problem with the car or if it was ready for collection. I called and spoke to Service Dept only to find out they needed to keep the car overnight and the technician needed to speak to us before he carried out any more work but had gone home. Asked that the Manager call me as wasnt happy with the lack of communication, guess what, he never called! I was told the car might be ready for 10am, again no phone call the following morning to update me on the car or from the technician who needed to speak to me, or by the Manager whom we wished to talk to. First Ford car, first time going to a ford service department, very disappointed."

"I recently purchased a used Mazda from Paul Southgate at the Rayleigh branch and have to say how impressed I have been with his professionalism, and this is also extended to how other areas of the company have made me feel since becoming a customer. I am not going to pretend they are not trying to get something out of this attention, they want my loyalty and they are certainly going the right way about it. In simple terms although I have purchased a used car, I can only say I have been made to feel like I purchased a new car. Cheers."

"I have been a Ford customer for many years, my father Karl Pleissner worked at Fords for over 30 years and was the Production Manager for Ford of Europe in his time. We unfortunately live in a "complaints culture" where human error is ruthlessly punished and on the other side of the coin good service is taken for granted and seldom rewarded. This week my 1 year old Ford Focus developed an ABS problem with all the associated warning lights and a disturbing noise when turning left. I contacted Essex Ford at Dunton where I have purchased my cars since 2001 and was pleased that they could give me an appointment slot on the same day. I job share and being on a late shift had to be at work for 12.30pm today. When I arrived at about 7.45am I explained the fault to Services Reception, within a short period of time Mr Mark Gordon explained to me that he had diagnosed the fault as being the wheel bearing to the front right wheel, it is a fault he explained that Fords are aware of on my Focus model and would require a new part. Unfortunately the part required was at another location and could be delivered by about 11am, then fitted and tested and may leave me little time to get to work. I explained my situation of job sharing and having to relieve my colleague at 12.30pm today and Kay Burrows very kindly told me that she would try to divert a driver in the area to collect the required part and bring it to Essex Ford Dunton. Meanwhile Mr Gordon showed me the problem part he had removed from my car and explained carefully but expertly to me what the problem was and what caused it. I found this to not only be reassuring but very kind of him to take the time and trouble to show me exactly what the problem was. Within the hour my car had been repaired, road tested and handed back to be all before 10am. There is bad service, good service and quality service, this was obviously the latter and I cannot thank your staff enough for dealing with my problem in a timely and professional manner. The two individuals are part of a team, I know, but for me their efforts went "the extra mile". You are lucky to have staff of this calibre in your team and that is why I am bringing this to your attention. "

"Thankyou for the excellent service of my Motability Ford Mondeo 2.0 Estate EO10 VAM, whilst I waited the staff supplied me with hot drinks, I also had the opportunity to chat to the sales staff about the New Ford Mondeos. I have only ever and always driven Ford Motor cars, my last and favourite before I turned to Motability was a Ford Scorpio. It seems I prefer the Ford Mondeo. As I like to drive with my lights on day as well as night, I like the new led daytime running lights on the new Ford Mondeos. I wish I could have them fitted to my car, even though technically my three years is up come March 2013,however I have communicated with Motability Customer Services Department and as I have only 9,700 miles on the clock and not liable to exceed 15,000 by March 2013, I might be able to have the Mondeo for a fourth year. Having spent a lot in Advanced payments for extras to support my specific needs, I am prepared to wait and just carryon using my headlights for all my driving. Equally the worry free motoring that we have as disabled drivers enjoy with the EAG Team support and services, the excellent and friendly atmosphere at every service time plus other times I venture to EAG for a query or something EAG honor Motability and its clientel for the great support and services the perform. Thankyou EAG Southend on Sea Branch Miss Marie C. Orman"

"I recently had my car repaired at Essex Auto Group’s Accident Repair Centre. The work carried out was first class and I would recommend them to anyone who needs body repairs on their vehicle. I was also delighted to find that without asking they had cleaned and valeted my car as part of their everyday service. "

"This is not so much a comment but more of a complaint. Just taken my car to ford at dunton for its service, mot and wash to find out they had it booked in yesterday! Seems to be a problem with that as I was at work and why would I book my car in whilst I was at work even when booking it in I sad wed to them and I even phoned up on Monday because I wasnt sure if it was going to be motd as well and even then she looked it up on the computer and said " we shall see you Wednesday Mr Green" normally I get a txt to say your cars booked in on this date at this time but none of that to. Now Im being asked if I can leave the car there all day and it might get done or can they have it another day allday! One word crossed my lips NO as I need my car for work thats why I wanted it done on wed. I dont like to moan but on this occasion I feel I have a valid reason too as they were persistent that it was my fault I didnt turn up yesterday but at no point no one phoned to find out where I was as it was booked in at 8."