Essex Auto Group has just been
recognised as 'Best UK Retail Group' at The 2011 Automotive Management
Industry Awards. This great achievement is the industry's affirmation
and acknowledgement of the groups' commitment to providing its customers
best in class retailing standards.
Receiving the award Essex Auto Group
Managing Director and Chairman Philip Maskell said ““We're ecstatic to
be recognised as the best dealer group in the UK, especially in these
difficult times, but even more satisfying is that our win is the
industry's highest acknowledgement that we deliver an exceptional all
round performance and customer experience,"
“The key to our success lies in the
hands of our 350 talented and loyal employees. Experienced, helpful,
friendly and always willing to go that extra mile. Supported by a team
of long serving senior managers who help to enhance their teams
intrinsic qualities with regular training and coaching ensuring all
customers receive a service that exceeds expectation and that they would
recommend to anyone.
Maskell says “We have invested heavily in providing best in class retail facilities, staff training, and industry leading marketing techniques all of which have helped us to win this latest award.
The group has enjoyed a number of
successes, winning 5 concurrent Customer Service Awards from Ford Motor
Company, Best Dealer Group Website of the Year at CarDealer E-Awards,
and now 'Best Retail Group' at the 2011 Automotive Management Awards.
Deputy MD Mike Brown said “This latest award means a lot to all of us, everyone works really hard to always deliver on the promises we make to our customers. We are very proud of all the team here at Essex Auto Group and this Automotive Management award recognises our continued drive to deliver long-term satisfaction to both customers and staff.
Behind the success of the Essex based
retailer is a long-established team and finely tuned business processes
that guarantee high results and focus on customer satisfaction. In fact,
this dedication is borne out by the group enjoying one of the highest
customer retention rates in the fiercely-competitive industry.
The awards referenced the reasons why
Essex Auto Group had been chosen as the best of the best. Their
performance not just in 2010 but over recent years, of continually over
achieving manufacturer new car sales objectives, growing their sales
penetrations of their customer marketing areas and having a consistently
high ranking in the manufacturer's Customer Satisfaction Index, were
all cited as reasons for the group's success.
Maskell went on say “I was immensely proud to tell our staff of our award and it's a good feeling that their efforts have been officially recognised too. This is a great vote of confidence that our standards of customer handling are recognised as being up there with the best and that our customers clearly enjoy their experience when dealing with the Essex Auto Group.