Accidents Can Be Stressful...
Any accident is traumatic enough without also having to have your vehicle repaired after the event. One call to us can relieve this burden.
You can be sure that from your first contact with us to get an appointed estimate or to arrange a recovery, we'll be considerate, helpful and efficient.
Once our vehicle assessor has created the estimate you can then decide whether it will be an insurance claim, a third-party claim or a private claim.
No matter what make or model of vehicle you own, or which insurance company you use, Essex Auto Group can have you back on the road as fast as possible – with a minimum of fuss.
Peace of Mind
Frequently Asked Questions
How Long Will The Repair Take?
Due the nature of body repairs most repairs have a minimum duration of 5 days. Any quotation for repair duration is subject to change and will always be dependent on replacement parts availability.
Do I Need To Pay Anything?
If we are repairing your vehicle based on a private estimate, the parts must be paid for beforehand and if a third party is involved we do need full payment before we start the repair.
If we are repairing your vehicle on behalf of your insurers, we are required by them to collect any policy excess payment prior to releasing the vehicle to you (we will advise you of any excess payments required before and during the repair).
NB: If you are VAT-registered you will be liable for the VAT element of the repair.
Will I Get a Courtesy Vehicle?
Depending on your contract of insurance, some companies require us to supply a courtesy vehicle. We will advise you of this and we will need to see your driving licence (original, not copies).
We are only obliged to provide small vehicles. If this is not satisfactory, please contact/liaise with your insurers. If you are not entitled to a courtesy vehicle, we can put you on to a local hire car company where you will benefit from preferential rates.If you travel across the Dartford crossings, you will be responsible for the charge of £2.50 (per crossing). This will need to be paid to Essex Auto Group on the return of the vehicle. If further charges are occurred then they will also be applied.
Is Your Work Guaranteed?
Yes – we guarantee all of our workmanship for 3 Years and are happy to discuss any concerns you may have about your repair be it private or via your insurance.
Any Other Questions?
If you need any more information, please contact our ARC Reception Team on 01268 906654, who will be only too pleased to assist you.
Terms and Conditions apply
All franchise brands use genuine manufacturer parts with trained technicians.
Estimates for private repairs will need to be done on site with the vehicle.
Charges applicable for vehicles not repaired or removed from EAG's Accident Repair Centre: